Cookies we use
Helpjuice uses cookies to enhance your experience, manage sessions, remember preferences, and enable key knowledge base features. Below is a list of the cookies set by Helpjuice, including their purpose and duration.
| Name | Description | Age |
|---|---|---|
| _helpjuice_session_v2 | Manages the active user session and keeps the user logged in during their visit. | Session |
| authorized_url_only_category_ids | Controls access to specific categories restricted by URL permissions. | Session |
| authorized_kb_encrypted_url_only | Provides access to encrypted knowledge bases through secure, shared links. | Session |
| authorized_url_only_question_id | Allows viewing of articles that are accessible only via a direct shareable URL. | Session |
| current_user_language | Remembers the language selected by the user to personalize their KB experience. | Session |
| segment_fields | Used to retain segmentation preferences and filters within the Helpjuice environment. | Permanent (20 years) |
| user_id | Stores the logged-in user's ID to personalize and secure their access to content. | Session |
| last_sign_in | Helps Helpjuice remember the user's last login time and preferences. | Permanent (20 years) |
| swifty_ai_user_id | Used by Swifty Helpbar or Swifty Chat for session linking and user context. | 3 days |
⚠️ Warning
Additional cookies may be set by custom scripts or third-party integrations added by the Helpjuice customer. These are outside of Helpjuice's standard cookie set and depend on your organization's specific configuration.
Conditional Cookies
Some cookies are only active when their respective features are being used:
-
authorized_url_only_category_ids: Only set if URL-restricted categories are active. -
authorized_kb_encrypted_url_only: Set when accessing encrypted KBs via secure URLs. -
authorized_url_only_question_id: Used for articles with shareable links. -
segment_fields: Only appears when user segmentation is being applied. -
user_idandlast_sign_in: Only used if the user is logged into the KB. -
swifty_ai_user_id: Only active if Swifty features are enabled and the user is logged in.