Overview: Using Helpjuice Multilingual Knowledge Base Feature

We support, out of the box 47 languages!

The default address of your Knowledge Base will be yoursubdomain.helpjuice.com and you can access different languages by appending ?kb_language=id_ID to the original URL

Here are some examples:

Default English KB:  yoursubdomain.helpjuice.com
Italian KB: yoursubdomain.helpjuice.com?kb_language=it_IT
French KB: yoursubdomain.helpjuice.com?kb_language=fr_FR

You'll notice that if you, for example, open the Knowledge base in the French language and delete ?kb_language=fr_FR from the URL, you'll still see the French version and not the default English ⇒ That's because the language cookie is saved in the visitor's browser so that the visitor doesn't have to enter ?kb_language=fr_FR on every visit. That way Helpjuice will know that the visitor is using the French Knowledge base.

How To Write Questions in Different Languages

You can quickly switch through languages by going to the upper left corner of your Dashboard and clicking on the current language. Once you're inside a different language, you can write new questions that will appear only for that version of your Knowledge Base and will not interfere with other languages.