October: Major Performance Boost & Security Enhancements

Secure Your Files with Internal Uploads

Keep your confidential files protected with our new internal-only file upload system. Access is strictly limited to logged-in users, ensuring your sensitive documentation stays secure.

Try it now → Contact our Support Team via chat or support@helpjuice.com to get this feature.

Enhanced Login Security

Our upgraded security system intelligently protects your account while maintaining ease of use. With smart lockouts and instant recovery options, your account is safer than ever.

• 5 failed password attempts triggers a 6-hour lockout
• Instant unlock available via email
• Applies to all credential types
• No compromise on security or usability

Publishing System Enhancements

Our publishing system got a major overhaul to handle any volume of content with zero compromises on reliability. You asked for better bulk operations, and we delivered:

• Unlimited article mass publishing capability
• New batch processing for large content sets
• Enhanced progress tracking and notifications

Navigation & Access Improvements

We've tackled some of the most challenging navigation and security issues to ensure your knowledge base is both accessible and secure. Every link, every permission, every detail has been refined:

• Resolved JavaScript-accessible article 404 errors
• Enhanced link compatibility with security settings
• Improved authentication cookie management
• Updated collaborator role permissions

Analytics & Tracking Optimization

Understanding how your knowledge base performs is crucial for making informed decisions. We've enhanced every aspect of our analytics to give you clearer, more accurate insights:

• Fixed home page event tracking
• Enhanced usage metrics accuracy
• Improved user engagement tracking

More Improvements & Fixes

• 30% Faster Knowledge Base Loading: Experience significantly improved loading speeds across all knowledge bases.
• Complete Search Infrastructure Rebuild: Enjoy noticeably faster search results with our newly optimized search engine.
• Enhanced Backup & Restore Performance: Near-instant backups and restores for improved data management.
• Streamlined Frontend Experience: Every page has been optimized for better performance.
• Improved version switching in the editor: Switch seamlessly between different versions.
• Enhanced draft and published version management: Clearer differentiation between draft and published states with better state tracking.
• Fixed transition issues between versions: No more unexpected behavior when moving between different versions of your content.